Our devotion to fulfill our clients needs with established processes and procedures provides our clients stability and possibility to rely in the agreed product and service delivery. At Inform, over 80% of our work that we do for our clients is being performed on the revenue side of our clients. This means that it is essential that Inform teams have the same goals as our clients when executing joint projects. Inform is a trusted IT service and outsourcing provider with delivery center in Eastern Europe. Our teams adaptable sizes provide us with advantages that we can completely assimilate to work with your business in a method that is efficient and effective. We have developers, testers, consultants and project/service managers who can really understand your challenges.
Inform has adopted a Hybrid Delivery Model with combined on-site and nearshore representation. By adopting a Hybrid Delivery Model, we believe to have successfully met most of well-known service delivering challenges, such as language barrier, cultural differences and inability to meet “face-to-face”. The on-site representatives can assist and advise our customers in their native language so that optimum understanding of the Customer’s business processes can be achieved. For Maintenance and Support, the near-shore representatives are the service delivery managers, who are responsible for the initial process setup between the Customer Organization and Inform and for the continuous management of the agreed service levels.
The main reason for failure in outsourced software projects is the lack of a clear and agreed engagement methodology. Based on its practical experience Inform has developed an optimized working model that ensures the clear definition, understanding and meeting of the system requirements, quality of the work throughout the entire process and an efficient communication between all parties involved. The methodology is optimized for small to medium sized engagements and organisations, it is efficient for smaller teams and it avoids the overhead and cost of large and unwieldy all-purpose models. Engagements are managed by a dedicated onsite coordinator and an onshore, offshore lead manager, both with the management, process and technical experience required to ensure a smooth start, as well as an efficient ongoing operation. Maintenance and Support Organization we make use of both IT Infrastructure Library (ITIL) and Application Services Library (ASL) methodologies.